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Long Distance FAQs
 What's a PICC charge?
 Do your long distance charges appear on my local bill?
 Do you have an unlimited long distance calling plan?
 Can I bring my toll free number with me if I switch to Indicom?
 Is there a referral program with Indicom?
 Can I automatically pay my bill? Is there a charge for doing so?
 What are your business hours? What if something happens when you're not open?
 Where do you offer your services?
 Do you offer local phone service?
 Do you offer Internet service?
 Are there any fees or charges with your long distance?
 Are the long distance rates different on holidays or weekends?
 Can I drop my payment off after office hours?
 Do you accept credit card payments?
 I received a call from another carrier offering me a lower rate. Will you match it?
 What are account codes?
 I have the Cincinnati Access Plan - when I pick up my phone all I hear are beeps, or there is no dial tone at all.
 My calling card has been lost or stolen - what should I do?
 I've lost my Indicom bill - can I get a copy from your website?
 I notice you have a Cincinnati location - can I pay my bill there?
 What is your current long distance rate?
 What is the Universal Service Fund?
 I would like to have my Cincinnati Access Plan number published in directory assistance and the Cincinnati Bell yellow pages - can I do that?
 When I try to make a call, I hear this message, "If you would like to become an Indicom customer, please call (800) 929-4634".
 How can I verify my long distance is still with Indicom?
 What is a CLEC?
 I am told my rate is 5.9 cents per minute, but when I divide my total new call cost by the number of minutes, it doesn't come out right.
 I cannot call internationally - why not?
 I cannot call 900 numbers - why not?
 I cannot accept collect calls on my CAP number - why not?
 What sets Indicom apart from other long distance carriers?

Telephone System FAQs
 I noticed you are certified in Comdial and Panasonic telephone systems. Do you service this equipment if you did not sell or install it?
 Which telephone systems and equipment do you sell and support?
 Do you have any references I can call to inquire about your long distance, telephone systems, and computer networking experience?

Other FAQs
 I am happy or upset with Indicom or an employee of Indicom. Who can I tell about my experience?
 I'm looking for a job. Is Indicom hiring?

Long Distance FAQs
What's a PICC charge?
Preferred Interexchange Carrier Charge (PICC) is an FCC-mandated charge that we collect and remit to your local phone company. Indicom does not keep any portion of this charge.
Do your long distance charges appear on my local bill?
No. It is less expensive for Indicom to bill you directly, keeping our long distance rates low and avoiding monthly fees or minimum charges.
Do you have an unlimited long distance calling plan?
Indicom offers unlimited voice calls to and from greater Cincinnati to some areas in southeastern Indiana, called the Cincinnati Access Plan (CAP). Indicom also offers unlimited voice calls to and from Lawrenceburg/Aurora/Rising Sun/Dillsboro/Guilford to the greater Cincinnati area, including Bright, called Indiana Customer Access Plan (INCAP). Call (800) 929-4634 for details.
Can I bring my toll free number with me if I switch to Indicom?
Toll free numbers are portable if they do not use a pin number. Indicom can port any non-pin toll free number to our service. There is no charge for porting a toll free number.
Is there a referral program with Indicom?
Yes. Indicom offers a variety of referral rewards for business and residential customers. Call (800) 929-4634 for details.
Can I automatically pay my bill? Is there a charge for doing so?
Automatic bill payment can be made via ACH (paperless check) or credit card. Indicom does not charge for this service.
What are your business hours? What if something happens when you're not open?
Indicom is open from 8:00 a.m. to 5:00 p.m. Monday through Friday. We are closed on Saturday and Sunday. Technicians are on call 24 hours a day, seven days per week in case of emergency - just dial (800) 929-4634 and follow the after-hours emergency instructions.
Where do you offer your services?
Indicom is tariffed to provide long distance services to any customer located in Indiana, Ohio or Kentucky. We can carry calls from these areas to any place in the world.
Do you offer local phone service?
Unfortunately, Indicom does not offer local phone service at this time.
Do you offer Internet service?
Unfortunately, Indicom does not offer Internet service at this time.
Are there any fees or charges with your long distance?
Indicom offers two types of plans: either 5.9¢ per minute to anywhere in the continental United States with no monthly fees or minimum charges, or an Access Plan that includes unlimited calls to/from a target area for a flat monthly fee. We do not charge you a monthly fee for being our customer.
Are the long distance rates different on holidays or weekends?
No. Indicom's rates are the same 24/7/365.
Can I drop my payment off after office hours?
Yes. Indicom has a payment slot on the front of the building for checks or money orders. We are not responsible for cash left in the payment slot.
Do you accept credit card payments?
Yes. Indicom accepts VISA, Discover, and MasterCard.
I received a call from another carrier offering me a lower rate. Will you match it?
Indicom strives to offer the best possible rate to our customers at all times. Be aware that a lower rate per minute doesn't always mean a lower long distance bill, however. A monthly fee of $3.95 doesn't sound like a lot if you're offered 5 cents per minute - however, if you make 180 minutes of calls that month, your actual per minute rate is $.108 after factoring in the monthly fee. With a monthly fee of $3.95, you'd need to spend 450 or more minutes on long distance calls each month to beat Indicom's rate of 5.9¢ per minute with no monthly fee.
What are account codes?
Account codes are three to five-digit numeric codes dialed before a long distance call is completed. These codes can prevent unauthorized long distance access or allow for expense accounting by department or employee.
I have the Cincinnati Access Plan - when I pick up my phone all I hear are beeps, or there is no dial tone at all.
Step 1 - unplug your dialer (the notebook-sized black box we installed in your home) and leave it unplugged while you test your phone for dial tone. If dial tone has returned, leave your equipment unplugged and call us at (800) 929-4634 during normal business hours to schedule your repair. Step 2 - if dial tone has not returned, take a phone to the exterior demarcation of your phone service and plug it into the jack located there. If there is no dial tone present, call your local telephone company for repair. Step 3 - if dial tone is present at the exterior demarcation point, but not at your interior telephone, the problem is either in your wiring or a telephone set.
My calling card has been lost or stolen - what should I do?
Immediately call Indicom at (800) 929-4634 so we can disconnect the calling card and prevent unauthorized charges. You are responsible for any charges billed to your calling card.
I've lost my Indicom bill - can I get a copy from your website?
This technology is not currently supported on the Indicom website. However, we can mail, fax, or email a copy of your bill - just call us at (800) 929-4634.
I notice you have a Cincinnati location - can I pay my bill there?
Payments are only accepted at our corporate office on Eads Parkway in Lawrenceburg.
What is your current long distance rate?
We offer 5.9¢ per minute, with no monthly fee and no minimum usage requirement.
What is the Universal Service Fund?
The USF is an FCC mandated charge to provide technology funding for rural areas, including non-profit agencies, schools and libraries. For more information, please see the FCC website at www.fcc.gov/cgb/consumerfacts/usp_RuralHealthcare.html.
I would like to have my Cincinnati Access Plan number published in directory assistance and the Cincinnati Bell yellow pages - can I do that?
Absolutely! Just call us at (800) 929-4634 to request directory advertising for your CAP number.
When I try to make a call, I hear this message, "If you would like to become an Indicom customer, please call (800) 929-4634".
Indicom does not allow unknown numbers to place calls across the Indicom network - you will hear this message if you've changed your phone number or added a new number and have not yet notified our office. Additionally, if Indicom has had to temporarily suspend your services for nonpayment, you will receive this intercept message to remind you to call our offices to make payment and re-establish service.
How can I verify my long distance is still with Indicom?
The easiest way is to check your most recent phone bill - your intralata and interlata long distance carrier of choice will be listed. Alternatively, you may dial this toll-free number: (700) 555-4141 to verify your current interlata long distance carrier.
What is a CLEC?
CLEC is an acronym for Competitive Local Exchange Carrier, or the competition for your local telephone company. Normally CLECs offer the same type of services your local telephone company does, sometimes with slightly lower rates.
I am told my rate is 5.9 cents per minute, but when I divide my total new call cost by the number of minutes, it doesn't come out right.
Indicom bills in hours, minutes and seconds rather than fractions of minutes. So if your total new call cost is $23.20 and the time shown is 6:33:12, you need to convert 6 hours, 33 minutes and 12 seconds to minutes as follows: 6 x 60 (hours to minutes) + 33 (minutes) + 12/60 (converting seconds to tenths of minutes) = 393.2 $23.20/393.2=.059, or 5.9¢ per minute. If you need help with this, give us a call at (800) 929-4634. We've had lots of practice! Another possibility is that you've made calls that bill higher than 5.9¢ per minute - travel card calls, directory assistance, toll-free calls from a pay telephone, or international calls.
I cannot call internationally - why not?
The most common area when calling an international number is in the access or country code. International calls are dialed as follows: 0+1+1+country code+city code+destination number. For information on country or city codes, try www.numberingplans.com . We cannot vouch for the accuracy of any information provided by an outside agency, however we have found this site to be accurate.
I cannot call 900 numbers - why not?
Indicom does not allow access to 900 numbers across its circuits.
I cannot accept collect calls on my CAP number - why not?
Indicom's CAP numbers are provided for local incoming calls only.
What sets Indicom apart from other long distance carriers?
We are a local company, with local employees. You receive personal customer care, not an uncaring attitude from a stranger in another time zone. Yes, our rates are low and we don't charge a fee just for being our customer. But what we are most proud of is our quality of service: from our in-house customer care representatives to our friendly and caring service technicians…we are here to help solve any problems, questions, or concerns that you might have.

Telephone System FAQs
I noticed you are certified in Comdial and Panasonic telephone systems. Do you service this equipment if you did not sell or install it?
Yes. We are happy to service any Comdial or Panasonic equipment - you will find our expertise and affordable rates an unbeatable combination.
Which telephone systems and equipment do you sell and support?
Indicom sells and supports Comdial and Panasonic telephone systems, voice mail systems, and business telephone sets.
Do you have any references I can call to inquire about your long distance, telephone systems, and computer networking experience?
Yes. We are happy to provide references for any of our services.

Other FAQs
I am happy or upset with Indicom or an employee of Indicom. Who can I tell about my experience?
We're sorry if you're unhappy with Indicom or one of its employees. Please contact us at indicom@indicom.org or call us at (800) 929-4634 and ask for Jeff Bittner or Shelly Bittner to discuss how we can resolve your situation to your complete satisfaction.
I'm looking for a job. Is Indicom hiring?
We are always interested in finding good team members for Indicom - feel free to forward your resume to humanresources@indicom.org.



"There can be no compromise in the quality of products and services we provide."
-Jeff Bittner, President & CEO
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